Here are some of our Most Frequently Asked Questions. If you don't find what you're looking for see our other help topics

AngelSense can be used by anyone who wants to keep a loved one safe. Our wearing options are suitable for special needs children, teens, and adults (including those with sensory sensitivity), typical children of all ages, and the elderly or anyone with dementia.  

 

AngelSense was specifically designed for those with Autism Spectrum Disorder and other special needs children – young and grown – who have issues with things like wandering/eloping, communicating (non-verbal), lack of safety awareness, hiding, and other symptoms that pose safety concerns. However, our device can be used to protect anyone needing extra safety measures. As mentioned, many Dementia or Alzheimer’s patients are being protected with AngelSense. 

 

Parents and guardians can Keep Any Child Safe, also those without special needs, with Unique Safety Features like Live Tracking, 2-Way Voice, ETA, Transit Speed, and more.  

  

Children and adults of any age can use AngelSense, but for children under 4 who may be too little to wear the device, we recommend attaching it to a backpack, diaper bag, or car seat. We also have a special belt and undershirt that some parents use for younger children.

AngelSense is attached in a non-removable way, using specially designed sensory-friendly wearing accessories, and is worn daily by thousands of special needs individuals with sensory sensitivities.

 

There are several different ways to attach and wear AngelSense. The protective sleeve that comes with your device can be attached to jackets, clothing, pockets, backpacks, etc. using the included non-removable magnetic fasteners. Here’s a quick guide on Wearing AngelSense

 

We also have some high quality, optional Wearables that are specially designed for sensory sensitivity. These include a Belt and an Undershirt that can easily be worn by children who are potty training and others who need to change clothes frequently and girls who wear clothing without pockets. 

AngelSense is the only GPS device that meets the challenging safety requirements of individuals with special needs. It works by using advanced GPS technology to enable the most accurate and reliable location tracking available. 

 

Some of AngelSense’s Enhanced Safety Features Include:

 

A compact GPS device for your loved one to wear

  • A wide variety of sensory-sensitive & non-removable wearing accessories to assure the device stays on your loved one.
  • 2-Way and 1-Way Voice with auto-pickup speakerphone to communicate with your loved one or people around them in case of danger and for well-being checks.
  • Call Request SOS button so your loved one can quickly let you know they need you.
  • Continuous GPS Location Tracking and Step Counting for reliable, accurate, real-time activity monitoring. AngelSense is the only device that continuously monitors even inside geofence ‘safe zones’ such as schools.

 

Proactive Alerts

  • Immediately know when your loved one is in danger, elopes, is in an unknown or unexpected location, is dropped off at the wrong place, is left behind at school, and more.

 

Advanced Guardian App to monitor your loved one

  • Unlimited guardians
  • Unlimited geofence “safe zones”, automatically created!
  • A powerful set of emergency tools to quickly find your loved one including First Responders Alert and Share Live Location to quickly notify a search team and give access to your loved one’s location
  • A remotely activated alarm on the device to pinpoint your loved one when hiding, indoors or in crowded places
  • A timeline of daily activities, including their movement inside places such as school and transit routes & speed

 

Customer Care Team staffed with parents of children with special needs, who are expert users of the product. We understand!

 

Watch a Quick Video to learn more about how AngelSense works.

The AngelSense Guardian Kit costs between $79-$229 (depending on our current promotion) and the Service Plans start at around $33/month – See our Pricing Page for current deals. Try AngelSense Risk-Free with Free Shipping, No Activation Fee, and our 30-Day 100% Money-Back Guarantee. 

 

The Guardian Kit includes the AngelSense GPS Device, Protective Sleeve, 3 Non-Removable Fasteners, Guardian Key for Magnetic Fasteners, Charging Cable, and Travel Case. There are also Optional Wearing Accessories you can order like the Waterproof Sleeve, Belt, and Undershirt.

 

There are 3 service plans to choose from and each plan includes Continuous Real-Time Tracking, Unlimited Guardians, Unlimited Alerts, 60 mins/month for 2-Way Voice & 1-Way Voice, Automated Geofencing & Schedule Learning, 24 Hour Emergency Support, and a Free On-Boarding Phone Call. Here’s a complete list of What’s Included in the service. 

 

There is also special pricing for Ordering Multiple Devices.

AngelSense works throughout the entire United States using GPS data service from major cellular networks. We also have service plans in Canada and the United Kingdom (including Northern Ireland and major cities throughout Europe). 

 

Please see detailed information about Coverage Areas, GPS Accuracy, Travel, and Indoor Tracking

 

The AngelSense Tracking Range is unlimited – as long as the device is in your plan’s Service Area, you can monitor them from anywhere in the world using the AngelSense App on your phone, tablet or computer.

Yes, AngelSense is allowed in schools and complies with all privacy regulations. In the rare case that your child’s school has an objection, our AngelSense School Liaisons are here to help you. Most schools welcome AngelSense and encourage Using it at School as it gives parents and schools a way to keep children who are prone to eloping safe, teaches independence, and facilitates communication between schools and parents.

 

We have a Complete Guide for Schools that helps introduce school staff to the many benefits of AngelSense. In regard to school policies that ban communication devices, we fully comply by providing parents and school staff the ability to completely disable the communication features during school hours. School staff can also access a School Dashboard that gives school guardians the option to update school days and hours when communication features will be disabled, get arrival,  departure, and voice activation notifications, and optional access to your child’s timeline during school hours. Learn more about Disabling Voice Features at School

 

AngelSense has several School Safety Benefits to give parents peace of mind during the school year (even if voice features are disabled at school). Starting from the time they get on the school bus, you can see that they are in transit, track their route, and see the speed of the school bus. You then get an alert when they arrive safely at school – or if they haven’t arrived on time – and throughout the day you will be alerted immediately if your child leaves the school boundaries. If permitted, you can use 2-Way Voice to communicate with them and if able, they can press the Call Request SOS button to let you know that they need to speak with you. At the end of the school day, you’ll get an alert when they leave school – or if they don’t leave school on time (ensuring they never get left behind). You can then track the bus and see their ETA. If the bus misses your stop, gets delayed, or goes off course – you will get notified and be able to intervene. Several of our parents have been able to use the 2-Way Voice feature on the bus to prevent bullying, calm a child during a meltdown, and even provide instructions to a new bus driver.     

 

If you have any questions or concerns, our Customer Support team has information and school liaisons to help. Usually, objections are resolved once it is pointed out that mobile phones pose a far greater privacy risk than AngelSense – our device cannot record, does not have video capabilities, the number of minutes included in the service plan is 60 minutes per month, and voice capabilities can be disabled. 

The AngelSense GPS tracking device is water-resistant and splash-proof and there is an optional Waterproof Sleeve that is submersible up to 3.29 feet for 30 minutes. 

AngelSense is totally different from alternative GPS trackers. 

 

AngelSense is the only tracker designed specifically for individuals with special needs, providing maximum safety for real-life emergencies. In addition to Real-Time, Continuous Location Tracking, its unique capabilities include:

 

  • Non-Removable Wearing: Worn daily by thousands of special needs children with sensory sensitivities
  • Auto-Pickup Speakerphone: In an emergency tell them to stop, calm them down, or talk to people nearby
  • Emergency Detection Alerts: Elopement, unexpected places, late to arrive, left behind
  • School Bus / Transit Monitoring: Alert for wrong drop-off & non-routine stops, detailed route, speed, ETA
  • Live Location Sharing: The real-time tracking map can be shared with Search & Rescue teams
  • Audible Alarm: Adjustable alarm can be remotely activated to help locate child hiding or in a crowd
  • Movement Inside Safe Zones: Tracking within places like school to see transitions between therapy, playground & more
  • Step Counting: Detect changes in your loved one’s activity level at each specific place and during transits
  • SOS / Call Request Button: Designed for special needs so they can easily notify you when they need help
  • Customer Care By Autism Parents: Our support team truly understands and uses AngelSense with their own children

 

Here’s a comparison of AngelSense vs Alternative GPS Devices

 

Hopefully, you’ll never be in an emergency situation where every minute counts, but if you ever are, AngelSense has unique, lifesaving features to help you find your child or loved one as quickly as possible. Key Features and Benefits like First Responder Alerts, Runner Mode, 2-Way Voice, My Location, and others are invaluable tools to prevent emergencies, protect your ‘Angel’, and get them back home safe and sound using your AngelSense App

Yes, many of our customers have successfully had the cost of AngelSense covered by Insurance Companies, Medicaid Waivers, and other funding sources. It can sometimes be a lengthy process so most parents opt to purchase the device to keep their child safe and then pursue getting reimbursed. We are more than happy to help by transferring the contract and payments to the agency once approved and if applicable, provide a refund or extend the contract if funding is received within 60 days.   

 

Once you purchase AngelSense, you will also have access to an amazing community of users via a private Facebook group of parents and guardians who support each other and share valuable information about programs and ways that they have been able to get help covering the cost of AngelSense. 

 

We truly care about making AngelSense affordable for anyone who needs it and are constantly working with federal, state and local community support organizations and Sherrif’s offices to find funding solutions. Please see our Step-by-Step Funding Guide and Insurance & Medicaid Codes for more information. 

 

Our Customer Care is 100% staffed by a wonderful team of AngelSense parents who are more than happy to provide you with any information we have for your area and share their own experience with finding solutions. 

 

Please note that funding options vary case by case, from state to state, and company to company. We do not guarantee that you will be approved for funding or reimbursed, but we will help you as much as possible with the process.

Yes, GPS tracking with AngelSense is legal as long as you are the parent or legal guardian of the child or loved one. Parents can also give tracking access to anyone they want, like grandparents or first responders. A bill was even passed recently showing that the government understands the importance of using advanced technology to keep children and adults with disabilities safe. With the rise of wandering by those with Alzheimer’s and autism, the US Senate passed Kevin and Avonte’s Law that, in part, authorizes DOJ grants to be used for the purchase of tracking technology – like AngelSense – to help families keep their vulnerable loved one safe. 

 

AngelSense complies with all privacy and security laws. In schools and areas where 1-Way Voice and/or 2-Way Voice features are not allowed, they can easily be disabled through the app or school dashboard. For more information read about our Voice Features at School.

You can easily track your autistic child and see their exact location throughout the day with AngelSense – the only GPS safety device that was designed specifically for children with autism by autism parents. This is why we offer special tracking features accessible through our AngelSense App that go above and beyond what any other device offers.  

 

There is nothing worse than not knowing where your child is. Studies show that over 50% of children with autism have a tendency to wander, elope or run and no matter how many precautions you take, the chance of escape is a major concern. 

 

The Live Tracking Map can show you where you are in relation to them and with the tap of a button you can share their location with other guardians and first responders. In addition, you can guide your child to safety with 2-Way Voice that automatically answers, allowing you to communicate with your child and anyone else in their vicinity, or just listen to what’s going on around them. There is also an Alarm feature that will activate a sound on your child’s device to help you know when you’re getting closer and easily find them (especially helpful if your child likes to hide or is lost indoors). These are just a few of the AngelSense Features that help you keep your autistic Angel safe.

 

Every parent knows that being able to quickly find your child is imperative to keeping them safe. Immediately getting an alert when your child is not where they’re supposed to be or has left a designated safe zone, saves valuable time and allows you and first responders to act quickly to track your autistic child. The peace of mind you’ll experience with AngelSense is invaluable. 

Yes! AngelSense provides a 30-Day 100% Money Back Satisfaction Guarantee. If for any reason you aren’t happy with your device or service, it can be returned for a full refund. See our Trial Terms for details. 

AngelSense is a small, durable device – smaller than the size of a credit card – and less than an inch thick (like a miniature candy bar). The exact dimensions are 3.03″ x 1.85″ x 0.78″. Read more about the Device Specifications

 

We are often asked why AngelSense is bigger than smaller GPS devices on the market and the answer is simple – We have more Advanced Safety Features than anyone else and that requires a slightly bigger battery. We researched different GPS technologies and decided the size difference was insignificant compared with the ability to keep our Angels as safe as possible. Lifesaving features like reliable GPS Location Accuracy, Nonstop Tracking, 2-Way Communication,  Tracking Movements Within Geofence Safe Zones such as school, and more are just not possible with a smaller device.

 

AngelSense is truly the Safest GPS Tracking Device for Special Needs!

The AngelSense battery can last throughout the entire day (16-24 hours) while still providing continuous monitoring and GPS updates using AngelSense’s Smart Power Management algorithms. It’s important to charge your device daily and we’ll send you notifications so you don’t forget. 

 

We could have extended the battery life, but safety is our top priority so we decided to forego any compromises in this area. Daily Battery Life allows us to continually provide the most accurate tracking information and gather as much information as possible from the device. This gives you access to Unique Lifesaving Features only available with AngelSense. 

 

Battery life can be impacted by different factors and we have several tips to Preserve Battery Life

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