You can cancel your purchase at any time during your 30 day trial and we will give you a full refund for both the subscriber kit, activation fee, and the monthly service, upon return of your full kit. This gives you plenty of time to try out the AngelSense solution and see if it meets your needs. After the 30-day risk-free trial, the service fee will be charged monthly with a 12-month commitment.
In order to cancel, please call us at 1-888-999-2023 or at 1-646-770-2950 with the request to cancel and out customer care team will be happy to help you!
If you choose to cancel the service during the first 30 days, the subscriber kit must be returned to us in its original condition. We will issue a full refund once we have confirmation that our warehouse received your kit in original condition. Additional accessories purchased and the return shipping costs are not refundable, this typically takes 5-7 business days.
NOTE: If you choose to reactivate your service at a later time, you will not be charged a reactivation fee if you cancelled during your 30-day trial.
AngelSense is a premium GPS safety and tracking system designed specifically for those with autism and special needs. As such, a question we’re used to getting is ‘don’t less expensive options do the same thing?’ The answer is a clear and simple NO. We’ll try to explain just what makes our service different and why...
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Subscribers who had to cancel their subscription and then would like to reactivate can do this in a very simple and self-service manner. All they need to do is login to their app, and follow two simple steps: Select to provide an updated payment method Enter your payment method information and select 'Ok' to...
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Primary Guardians can update their payment method anytime: Go into your app's Menu on the left hand side and click on "My Account and "Payment & Billing" 2. Select "Change" under "Payment Method" 3. Enter in your new card details 4. Click "Save" and your payment details have been updated! NOTE: If you...
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Many of our customers have succeeded in getting funding for AngelSense Assistive Technology through Medicaid waivers, insurance companies, local government offices, organizations, schools and other sources. Below are a few steps that might assist you with getting funding in your area. Step 1: Contact your insurance company, state Medicaid program office or local special needs organization...
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Business hours: Monday - Friday 8:00 - 5:00 PM EST (excluding US Holidays) Live Chat via website: http://www.angelsense.com Live Chat via AngelSense App: Go to your app, click on "Help" then "Contact Us" Live Chat via Facebook Page: click here Email: support@angelsense.com Phone: +1 888-999-2023 or 1-646-770-2950 (888) 795-2023 Canada Toll Free (808) 1890825 UK Toll Free...
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