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To start showing the device location in the app charge your device and try taking the device out in transit at least 1.5 miles outdoors away from charging location. This way the device can fully connect to local towers and GPS in the area.
If you still do not see the device location in your app it is likely due to poor cellular coverage. AngelSense supports T-Mobile and AT&T. Contact AngelSense at support@angelsense.com to receive the device that best suits your area.
See detailed instructions below.
Charge the device by a window:
- A full charge takes four hours. To verify charging, ensure that the blue LED light is lit solid.
- GPS is ineffective indoors but typically after some time by a window it will identify your home.
Take the device outdoors to see it in action:
- You should be able to see your route on the map.
- If the green LED is blinking it is due to poor cellular coverage in your area. Contact us and we will gladly replace your device with one that best suits your area.
- The blue LED blinking indicates poor GPS reception. Make sure the device is outdoors or near a window.
- If the device does not gain communication, please try taking the device out in transit at least 1.5 miles outdoors away from charging location. This way the device can fully connect to local towers and GPS in the area.
Note: GPS 2 (Verizon) guidance is available here
