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Multiple No Signal entries
- If this happens in a particular location, it is likely a local cell reception issue. This can appear as many “No Signal” entries splitting a specific location (e.g. School, No Signal, School, No Signal, etc.), or a “No Signal” entry every time the child is at a specific location.
- If this happens at different locations, it is likely that the SIM card in your device has inadequate coverage in your area. Contact us via chat or email us at support@angelsense.com with the dates, times and locations of the ‘No Signal’ and we will gladly look into this for you. If an alternate SIM is required, we will send one. See: Choosing a cellular carrier
NOTE: The cellular carrier used in your device does not need to be the same as your personal cellular carrier.
