Help Center

No Communication

Note: GPS 2 (Verizon) guidance is available here

Potential reasons:
  1. No cellular coverage (distance from the provider’s cell tower and the load on it)
  2. The child is in a place that blocks cellular reception
  3. The device was turned on indoors, and it has not yet gained a GPS signal
Implications:
  1. App is not updating with the child’s location
  2. 1-Way Voice (Listen-In) & 2-Way Voice (AngelCall) will not go through
  3. No notifications
Determining if device replacement is needed: 
In order to determine whether you need a device replacement to better suit your area:
  1. Charge the device for four hours and assure the blue LED is lit solid
  2. Take the device out in transit with you to the key areas you need monitoring (home, road to school, etc.)
    • If the green LED stops blinking and the app is updating, continue using the device (problem was local)
    • Otherwise, contact us at support@angelsense.com providing as much information as possible
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