Help Center

» Back

Signal Troubleshooting

 

No Signal

 

Potential reasons:
  1. No cellular coverage (distance from the provider’s cell tower and the load on it)
  2. The device is in a place that blocks cellular reception
  3. The device was turned on indoors, and it has not yet gained a GPS signal

 

Implications:
  1. App is not updating with the child’s location
  2. 1-Way Voice (Listen-In) & 2-Way Voice (AngelCall) will not go through
  3. No notifications
Determining if device replacement is needed: 
In order to determine whether you need a device replacement to better suit your area:
  1. Charge the device for four hours and assure the blue LED is lit solid (not blinking)
  2. Take the device out in transit with you at least 1.5 miles outdoors away from the charging location. This way the device can fully connect to local towers and GPS in the area.
    • If the green LED stops blinking and the app is updating, continue using the device (problem was local)
    • Otherwise, contact us at support@angelsense.com providing as much information as possible

Note: GPS 2 (Verizon) guidance is available here

 

Back to Top

 

Multiple No Signal entries

 

NOTE: The cellular carrier used in your device does not need to be the same as your personal cellular carrier. 

 

Back to Top

 

Tracking during No Signal

 

Unfortunately, none of the cellular operators in the US provides 100% coverage. We are aware of this in AngelSense and designed our system so that there is much you can benefit from while there is no connection.
The device stores the GPS readings in its memory and once the cellular connection is re-established, it will transmit the entire GPS recording it stored. This ensures that even in cases when the cellular connectivity is lost, all of the data is saved.

Determining the device’s location:

*The Voice functions cannot be used when there is no cellular reception.

 

Back to Top

 

No Signal after reactivation

 

Your account is basically starting to function again, as though you had your device sitting at home all those months, and thus you will see “No Signal” for many hours. As many hours as the time passed since you cancelled.

Please see: Getting Started

 

Back to Top

AngelSense GPS Tracker

Chat With Us Now

Session Changed

Your session has changed. Please close this tab.