Handling water damage
What can you do if your device accidentally goes through the washing machine or your child jumps into a pool?
The device’s warranty will, unfortunately, be void if this happens, but there are some steps that you can take to try and salvage it.
- Take the device out of the water as soon as possible
- Dry the outside of the device
- Press the front buttons for a few seconds to see if it is on (the lights will blink if so)
- If it is on, turn it off by removing the battery.
- Dry the inside of the device and dry it with rubbing alcohol.
- Put it in a sealed bag with silica gel packets. The silica will absorb the humidity left in the device. For best results take the device apart.
- Leave it in a dark place with no light for 24-48 hours, but the longer the better.
- When putting the device back together, make sure there are no dust particles, etc.
- Put the device back to charge.
- Be careful about uncommon noises and unplug if you hear any.
- If everything looks (and sounds) fine, try sending it out with your child.
This has worked for some users in the past so it is worth trying, but we cannot guarantee that it will work. See our Waterproof Options.
If your device does not regain communication after the above steps, charging, verifying it is powered on, and taking out into transit, then a replacement device will need to be purchased. See: How to purchase a Replacement Device.