Help Center

SIM Replacement

Follow these instructions to open your device and replace your SIM card. Click images to enlarge them.

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SIM Replacement Guide (GPS4) CLICK TO DOWNLOAD INSTRUCTIONS

1. You must activate your new SIM in your app in order to use it. (see instructions above)


2. The SIM will come attached to the card (this is to ensure no damage to the small card).
   
   
   
   • If your SIM appears to have more than one size option, please punch out the smallest size.
   
   
   
   


3. Start on a clean, flat surface so parts are not displaced


4. Remove the 3 silicone covers on the back.


5. Remove screws with provided screwdriver.


6. Open the device carefully without disturbing the rubber seal, both sides are connected with wires.


7. Slide the SIM slider until a click sounds and the slider opens.


8. Swing the slider open.


9. Remove the old SIM card.


10. Break the new SIM from the card.


11. Gently insert the new SIM card. Be sure to verify notch direction.


12. Return the SIM slider to the locked position.


13. Be sure the rubber seal is in place, return the cover, tighten screws and replace silicone screw covers*.


14. Click “Restart” to restart the device (See: Remote Refresh/Shutdown)


15. Take the device out in transit at least 10-15 miles outdoors away from charging location. This way the device can fully connect to local towers and GPS in the area.

Please note: Do not throw away the old SIM until you have confirmed with our technical department that your device is working properly and nothing more is needed.

*Important to prevent water damage

Video Tutorial: