Help Center

SIM Replacement

Follow these instructions to open your device and replace your SIM card. Click images to enlarge them.

1. Start on a clean, flat surface so parts are not displaced
2. After replacing the SIM, you must activate it in your app.
3. Take the device out in transit at least 1.5 miles outdoors away from charging location. This way the device can fully connect to local cellular towers and GPS in the area.

Which device do you have? Scroll for device options.

T-Mobile SIMs

Start here for removing your SIM from the card.

1. The SIM will come attached to the card (this is to ensure no damage to the small card).
2. There are 3 different size options, for the GPS 1 please punch out the middle size

SIM Replacement Guide (GPS1) CLICK TO DOWNLOAD INSTRUCTIONS

1. Use the provided screwdriver to remove the screws on the back cover
2. Open the lid and set aside Remove the battery carefully without disturbing the rubber seal
3. Slide the SIM Slider in the direction of the arrow until a click sounds and the slider opens
4. Swing the slider open
5. Remove the SIM card
6. Gently insert the new SIM card as shown. Be sure to verify notch direction
7. Return the SIM Slider to the locked position. Insert the battery, return the cover and screws.
8. Activate the new SIM in your app. (see instructions below)

Video Tutorial:

SIM Replacement Guide (GPS4) CLICK TO DOWNLOAD INSTRUCTIONS

1. Remove the 3 silicone covers on the back.
2. Remove screws with provided screwdriver.
3. Open the device carefully without disturbing the rubber seal, both sides are connected with wires.
4. Slide the SIM slider until a click sounds and the slider opens.
5. Swing the slider open.
6. Remove the old SIM card.
7. Break the new SIM from the card.
8. Gently insert the new SIM card. Be sure to verify notch direction.
9. Return the SIM slider to the locked position.
10. Be sure the rubber seal is in place, return the cover, tighten screws and replace silicone screw covers*.
11. Activate the new SIM in your app. (see instructions below)

*Important to prevent water damage

Video Tutorial: