Help Center

SIM Replacement

Follow these instructions to open your device and replace your SIM card. Click images to enlarge them.

Which device do you have? Scroll for device options.

SIM Replacement Guide (GPS1) CLICK TO DOWNLOAD INSTRUCTIONS

1. You must activate your new SIM in your app in order to use it. (see instructions above)


2. The SIM will come attached to the card (this is to ensure no damage to the small card).
   
   
   
   • If your SIM appears to have more than one size option, please punch out the middle size. 
   
   
   
   


3. Start on a clean, flat surface so parts are not displaced


4. Use the provided screwdriver to remove the screws on the back cover


5. Open the lid and set aside Remove the battery carefully without disturbing the rubber seal


6. Slide the SIM Slider in the direction of the arrow until a click sounds and the slider opens


7. Swing the slider open


8. Remove the SIM card


9. Gently insert the new SIM card as shown. Be sure to verify notch direction


10. Return the SIM Slider to the locked position. Insert the battery, return the cover and screws


11. Take the device out in transit at least 10-15 miles outdoors away from charging location. This way the device can fully connect to local towers and GPS in the area.

Please note: Do not throw away the old SIM until you have confirmed with our technical department that your device is working properly and nothing more is needed.

Video Tutorial:

SIM Replacement Guide (GPS4) CLICK TO DOWNLOAD INSTRUCTIONS

1. You must activate your new SIM in your app in order to use it. (see instructions above)


2. The SIM will come attached to the card (this is to ensure no damage to the small card).
   
   
   
   • If your SIM appears to have more than one size option, please punch out the smallest size.
   
   
   
   


3. Start on a clean, flat surface so parts are not displaced


4. Remove the 3 silicone covers on the back.


5. Remove screws with provided screwdriver.


6. Open the device carefully without disturbing the rubber seal, both sides are connected with wires.


7. Slide the SIM slider until a click sounds and the slider opens.


8. Swing the slider open.


9. Remove the old SIM card.


10. Break the new SIM from the card.


11. Gently insert the new SIM card. Be sure to verify notch direction.


12. Return the SIM slider to the locked position.


13. Be sure the rubber seal is in place, return the cover, tighten screws and replace silicone screw covers*.


14. Click “Restart” to restart the device (See: Remote Refresh/Shutdown)


15. Take the device out in transit at least 10-15 miles outdoors away from charging location. This way the device can fully connect to local towers and GPS in the area.

Please note: Do not throw away the old SIM until you have confirmed with our technical department that your device is working properly and nothing more is needed.

*Important to prevent water damage

Video Tutorial: