Help Center

App Troubleshooting

1. Force close other apps – simply exiting an app does not stop it from running.
2. Log out and then log back in.
3. Verify that you are the only user logging in with your username.
4. If you are using the installed app, try uninstalling and then reinstalling the app.
5. Try alternate methods of connecting to the internet:
   1. Connecting your phone to a strong WiFi network
   2. Turning off WiFi on your phone and only using data.
6. You can try restarting your phone.
7. Verify that your phone is not running low on space.  You could try making more room on your phone by removing unneeded apps.
8. Verify that your phone has the most up to date Software.
9. If you are having issues with your installed app on your phone, please try logging in with your web app at app.angelsense.com
   1. Try deleting cache/cookies from your phone’s Settings for your browser.
   2. If using the web app, please try using an alternate browser (ie. Puffin, Chrome, Firefox, Windows, Safari, etc…)
10. Ad blockers or a Private DNS may affect the app loading. You can contact your phone provider for help with verifying if this is causing issues with your installed AngelSense app or the web app (app.angelsense.com).
11. If you are still having issues accessing your app from your mobile device, please try accessing it from your PC with your web app to verify you can log in, app.angelsense.com

*Please note that any settings that you are unable to find, you can try using your phone’s search bar to search for certain areas.

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Login Issues

If you are having issues logging in please:

• Verify you are typing in your email correctly
• Verify you are typing in your password correctly (it is case sensitive)
• Try the Forgot Password option
• If you are using a Temporary Password, verify that it has not expired. (Only valid for 24 hours)
• If using the web app, verify you are using https://app.angelsense.com 
  • iPhone/iPad Safari users may need to make sure cookies are allowed:
    • Settings
    • Safari
    • Block cookies
    • Select “always allow”
  • iPhone/iPad Safari users may need to delete your cache:
    • Settings
    • Safari
    • Clear history and website data
    • Clear history and data
  • If using the installed app, try uninstalling and reinstalling your app.
    • Uninstalling only removes the app from your Smartphone/Tablet. The Guardian device and server will continue to communicate and all information received from the Guardian device will be saved on the server.

NOTE: It is important that Guardians log in with their own email address instead of having a shared login. This will prevent issues with notifications and logging in.

If you are still experiencing issues, please contact us at support@angelsense.com.

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Force close app

iPhone/iPad:

On iPhone/iPad without a Home Button:

1. Swipe up about a third of the way horizontally from the bottom of the screen and let go.
2. You’ll see all the currently open apps lined up in the center.
3. Touch the app’s thumbnail and slide it upward and off the screen

On iPhone/iPad with a Home Button:

1. Double-press the Home button to open the list of recently opened applications.
2. Touch the app’s thumbnail and slide it upward and off the screen

Android:

1. Open “Settings”
2. Click “Apps”
3. Click the “Running” tab to view only active or running apps
4. Click the apps to close
5. Click the Stop or Force Stop button

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