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Voice Troubleshooting


Call not going through

2-Way acts as 1-Way

Call not going through

1-Way Voice (Listen-In) is essentially a one-way phone call to the AngelSense GPS device.

2-Way Voice (AngelCall) is a two-way call to the AngelSense GPS device.


To call your device:

  1. The device has to be in an area with good cellular coverage

  2. You must have authorization (set by the Primary Guardian from the Guardians menu)

  3. You must call from the number associated with your Guardian


If your call does not come through, check the following:



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2-Way acts as 1-Way


If you make a 2-Way Voice (AngelCall) call and your child does not hear you, it may be that the call went through as a 1-Way Voice (Listen-In) call, which happens sometimes due to poor cellular reception. Please try again and if this issue persists try 2-Way Voice in an area with good cellular reception to assure this is the issue.

If you continue to have issues, please contact us at


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AngelSense GPS Tracker Device

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