We suggest keeping the device charging when not in use. It is best to keep the device charged instead of letting the battery run out. Which device do you have? Scroll for GPS1 The GPS 4 device is charged with a magnetic charger. It takes about 2 hours to recharge the battery. The device automatically...GO »
Device Status Indications
The app receives periodic updates from the device. The bar at the bottom of your AngelSense app displays the status of the AngelSense Guardian device. It does not change when moving between screens of the AngelSense app. It will change if you have more than one device and switch between ‘Angels”.
At the left of the bar there is an indication for the quality of the connection with the device:
Tracking: Device is communicating and is updating as expected. See: GPS Accuracy
No Signal: No updates from the device, most likely due to lack of cellular coverage or due to the device running out of battery. See: Signal Troubleshooting
In case of poor signal and delayed updates the time of the last update would be indicated, e.g. 27 minutes ago. See: Notification Troubleshooting
Battery indicator: This shows the percentage of battery life remaining. See: Battery Life
GPS accuracy indicator: indicates the quality of GPS reception and thereby the accuracy of the GPS reporting. See: GPS Accuracy
- 3 bars indicate very high accuracy, typically outdoors
- 2 bars indicate normal accuracy
- 1 bar indicates low accuracy
Cellular reception level – indicates the quality of Cellular reception. See: Signal Troubleshooting
- 2-3 bars indicate normal reception levels
- 1 bar indicates poor coverage and the device may stop communicating
You can verify that the device is powered on by pressing one of the front buttons (SOS/Call) for a few seconds and verifying the LEDs light up.
*GPS 1 devices have the power button disabled by default. Pressing the power button will not power off the device.
*GPS 1 devices with device tracker version of G4A.EY.016 and above can enable the power button from the app in the web version only for now. We will be updating the phone app in the near future. You can see your device’s version from your Menu and About. Please contact us for any assistance.
To enable the power button in the web version, go to Main Menu > Settings > General > Enabled > Save
*App Version 1.4.0 and higher