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Device Status Indications

The app receives periodic updates from the device. The bar at the bottom of your AngelSense app displays the status of the AngelSense Guardian device. It does not change when moving between screens of the AngelSense app. It will change if you have more than one device and switch between ‘Angels”.

 

 

At the left of the bar there is an indication for the quality of the connection with the device:

 

Tracking: Device is communicating and is updating as expected. See: GPS Accuracy

 

No Signal: No updates from the device, most likely due to lack of cellular coverage or due to the device running out of battery. See: Signal Troubleshooting

 

In case of poor signal and delayed updates the time of the last update would be indicated, e.g. 27 minutes ago. See: Notification Troubleshooting

 

Battery indicator:  This shows the percentage of battery life remaining.      See: Battery Life

 

GPS accuracy indicator: indicates the quality of GPS reception and thereby the accuracy of the GPS reporting. See: GPS Accuracy

 

Cellular reception level – indicates the quality of Cellular reception. See: Signal Troubleshooting

 

You can verify that the device is powered on by pressing one of the front buttons (SOS/Call) for a few seconds and verifying the LEDs light up.

*GPS 1 devices have the power button disabled by default. Pressing the power button will not power off the device.

*GPS 1 devices with device tracker version of G4A.EY.016 and above can enable the power button from the app in the web version only for now. We will be updating the phone app in the near future. You can see your device’s version from your Menu and About. Please contact us for any assistance.

To enable the power button in the web version, go to Main Menu > Settings > General > Enabled > Save

 

Note: GPS 2 (Verizon) guidance is available here

 

*App Version 1.4.0 and higher

AngelSense GPS Tracker
AngelSense Support Care

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