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Resolving Payment Failure

Here is some guidance if you are getting a pop-up in your app regarding having “Recurring Payment Failure”

1. Click “Continue”

2. If you are the original purchaser, there are three options for resolving your Payment Failure that you can select.

3. If you are not the original purchaser, there are only two options for resolving your Payment Failure that you can select and it will prompt you to enter in your credit card information for the payment.

NOTE: If you are receiving the message of being a Guardian that does not have permission to manage account payment details, then you are not a Primary Guardian. Please have a Primary Guardian add you as such in order to manage account payment details. Adding Primary Guardians

*If you have multiple Angels, you will need to resolve this for each account. Please see this FAQ on how to switch between your Angels: Selecting Angel – Two Devices, One App

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