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Missing transit
There can be two reasons for missing a transit.
- When you’re on a call with the device, it can’t send GPS location updates. So, if you’re on a call (1-Way Voice or 2-Way Voice) the whole time the device is moving, it won’t be able to track the movement properly.
- GPS reception issues during the transit, e.g. since the angel is far from a window or device is blocked by a metal object.
If you have further questions about a missing transit, please reach out to us with the date, time, approximate location and duration of the missed transit, we will be happy to help!