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Fall Detection *Coming Soon*

We received many requests from our senior and elderly AngelSense family members to add Fall Detection feature. We listened and are very excited to have this option coming soon to the new AngelSense 2021 Version!

Beta testing now! Want to try it?

Our Fall Detection feature can only be enabled by Customer Care at this time. Please send and email to support@angelsense.com to have it added to your app.

How can I use the Fall Detection feature?

Contact Customer Care to have Fall Detection added to your app.

Do I need to update anything in my AngelSense app to use this feature?

Yes, you need the latest version of the AngelSense app. Once the feature is enabled in your app, update your app to the latest version to start using it.

Do I need to update my device to use this feature?

No, all GPS 1 device firmware versions are already updated and can be enabled with this feature. If you would like to be added to our beta testing, please contact Customer Care.

If I don’t have a GPS 1, can I use this feature?

No, this feature is only available on the GPS 1 device. If you’d like to buy the new GPS1 device, you may purchase it in the AngelSense Store in your app. Please contact Customer Care if you need any assistance with ordering a new device, updating your app or with the new features.

How do I turn this feature on? (After beta testing)

This configuration will be available on the web app only after beta testing is completed (coming soon on your phone app). Only the paying Guardian (person that ordered) can enable and pay for the Fall Detection feature. Agencies or third parties will need to to contact Customer Care for assistance.

  1. Open your AngelSense app on the web version

  2. Click Main Menu > Settings > Fall Detection

  3. In the Fall Detection section, click Add Fall Detection, Save

  4. The extra charge for this feature will be added to your next monthly payment or the difference will be charged for the remainder of your annual subscription.

How much does this feature cost?

During beta testing there is no charge to use the Fall Detection feature. Once beta testing is over, it will be opened to all that wish to add it as a premium option feature, for an extra monthly fee: $9/mo for monthly subscriptions or $7.50 per month for the annual subscription. Your subscription information will be updated to reflect the total amount and note “Including Fall Detection” in your app under Main Menu > Payment & Billing > Subscription Information.

How do I turn this feature off? (After beta testing)

You can cancel the Fall Detection feature at any time (after beta testing). Please contact Customer Care so that our tech team can disable it and cancel the automatic next charge.

What are the different settings for this feature?

  1. Notifications: Choose whether to receive alerts via mobile notifications and/or email

  2. Alert Conditions: Set the Impact Strength to either Light, Medium or Hard

  3. Inactivity Time after Impact: Adjust the time frame (from 1-10 minutes) to have the system wait before being notified if there are no steps detected

How accurate is the Fall Detection sensor on the device?

The device cannot detect all falls and the more physically active you are, the more likely you are to trigger an alert due to high-impact activity that can appear to be a fall. We recommend setting the Impact Strength at “Medium” and 3 minutes of inactivity time after impact detected, then adjusting accordingly to your needs.

How should my loved one wear their AngelSense device?

If your loved one is prone to falling, we strongly recommend securing the AngelSense GPS device inside the fabric sleeve to a piece of clothing that your loved one will not remove. The options are endless, here are some suggestions: Waistline of pants, inside a pocket, in the AngelSense Undershirt, under clothing with the Belt Accessory. We do not recommend using any of the other removable wearing options such as the Mini Waterproof Case w/Neck Lanyard or the Armband if your loved one is prone to falling, as it could result in false fall alerts.

What should I do if I receive a Fall Detection notification? 

Due to the sensitivity of the AngelSense device, the notification will say “We detected a Fall at Home”.  Use the Assistive Speakerphone to check in & comfort with two-way voice communication for remote support.  If your loved one requires assistance, you can then reassure them that you are on the way, give them instructions for what to do next, or even speak to people around them if they are in a public place. If they need medical attention, you can use the “Share Live Location” and share their exact location with live tracking with a trusted caregiver, family member or medical response team. We recommend doing a few trial runs to teach the procedure to your loved one.

If my loved one falls but it isn’t serious, can they cancel the Fall Detection notification?

We recommend teaching your loved one to press the SOS Call Button to either make a direct call or send a Call Request in case they fall, depending on how you have it configured in your Voice & SOS settings. That way they can be in touch with you immediately and give you an update on their status. If your Inactivity Time after Impact is set for longer than a few minutes, their call to you could save precious time and give you peace of mind that they are safe.

 

 

 

Notes

Our Fall Detection feature can only be enabled by Customer Care at this time. Please send and email to support@angelsense.com to have it added to your app.

 

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