Help Center

Using the App Overview

Main Menu

Select Angel (Switch Between Multiple Devices)

• Press Arrow to Select Angel When Using App for Multiple Devices

My Account

• View and Update Payment and Billing Information


• Add Another Angel: Purchase an Additional Device with Discounted Monthly Subscription


• Change Password

Settings

• Profile: Change Angel Name, Update Angel Image, Update Email, Update Phone Number, Update Language


• Device: Remotely Refresh Device (GPS 1), Remotely Restart Device (GPS 4 & Watch), or Shutdown Device (GPS 1, GPS 4 & Watch), Enable Power Button (GPS1), Activate Replacement Device or SIM


• Notifications: Update Alert Settings


• Voice & Alarm: Update Voice Settings for 2-Way, Call Request, SOS Call Direct, and Alarm


• Voice Messages: Beta testing feature- Update Settings for Voice Messages


• Fall Detection: Beta testing feature- Update Settings for Fall Detection


• Users: Add & Manage Guardians, School Guardians, First Responder Team


• School Schedule: Create/Edit School Schedule and Disable Voice Features

Help

• Access Video Tutorials and a Guided Tour to help you get started and use key features


• Access our Online Help Center


• Contact Customer Care for technical help or demo


• Access our Private Facebook Group for Guardians


• About – See App and Device Versions

AngelSense Store

• Access the AngelSense Store for Replacement Device, Replacement Parts and Wearing Accessories

Tools Button

• Start Runner Mode


• Show My Location


• Indoor Search (Wi-Fi)  


• Remotely Activate Alarm


• Send First Responder Alert


• Share Location With Others

Voice Button

• Activate 1-Way Voice to Listen In (device picks up automatically)


• Make a 2-Way Voice Call (device picks up automatically)


• Start a remote message playback on your loved one’s device with Voice Message

Timeline

• Map and Details of Current Location


• Detailed History of the Day’s Locations and Transits


• Exact Times and Amount of Time Spent at Each Location


• Number of Steps at Each Location


• Click for Map of Each Location and to Configure Early Warning Mode, Late Arrival/Departure Notifications and Location Playback (enable per location)


• Transit Max Speed – Click for Route Details


• Click Arrows to Scroll to Previous Days


• Click Today for Calendar to Select a Day


• Daily Summary Shows Total Steps, Maximum Speed, and Total Time in Transit


• Status Bar Shows Device Tracking Status, Battery Life, Charging Indication, GPS Signal Strength, Cellular Signal Strength