If you are having issues logging in please:
- Verify you are typing in your email correctly
- Verify you are typing in your password correctly (it is case sensitive)
- Try the Forgot Password option
- If you are using a Temporary Password, verify that it has not expired. (Only valid for 24 hours)
- If using the web app, verify you are using https://app.angelsense.com
iPhone/iPad Safari users may need to make sure cookies are allowed:
- Block cookies
- Select “always allow”
iPhone/iPad Safari users may need to delete your cache:
- Clear history and website data
- Clear history and data
- If using the installed app, try uninstalling and reinstalling your app
Note: Uninstalling only removes the app from your Smartphone/Tablet. The Guardian device and server will continue to communicate and all information received from the Guardian device will be saved on the server.
NOTE: It is important that Guardians log in with their own email address instead of having a shared login. This will prevent issues with notifications and logging in.
If you are still experiencing issues, please contact us at firstname.lastname@example.org.