Help Center

Using the App Overview

Main Menu

*App Versions below 4.0.0

*App Version 4.0.0 and above

Select Angel (Switch Between Multiple Devices)

*App Versions below 4.0.0

*App Version 4.0.0 and above

• Press Arrow to Select Angel When Using App for Multiple Devices

My Account

*App Versions below 4.0.0

*App Version 4.0.0 and above

• View and Update Payment and Billing Information


• Add Another Angel: Purchase an Additional Device with Discounted Monthly Subscription


• Change Password

Settings

*App Versions below 4.0.0

• Profile: Change Angel Name, Update Angel Image, Update Email, Update Phone Number, Update Language


• Device: Remotely Restart or Shutdown Device and Activate Replacement Device or SIM


• Notifications: Update Alert Settings


• Voice & Alarm: Update Voice Settings for 2-Way and Settings for Alarm and SOS Button


• Voice Messages: Update Settings for Voice Messages


• Fall Detection: Beta testing feature- Update Settings for Fall Detection


• Users: Add & Manage Guardians, School Guardians, First Responder Team


• School Schedule: Create/Edit School Schedule and Disable Voice Features

*App Version 4.0.0 and above

• Profile: Change Angel Name, Update Angel Image, Update Email, Update Phone Number, Update Language


• Device: Remotely Restart or Shutdown Device and Activate Replacement Device or SIM


• Notifications: Update Alert Settings


• Voice: Update Voice Settings for 2-Way


• Alarm: Update Settings for Alarm


• SOS Button: Update Settings for Call Request, SOS Call Direct, Replaying Voice Messages, and AI Assistant


• Voice Messages: Update Settings for Voice Messages


• Beacons: Beta testing feature- View and Edit Beacons for movement alerts at Home


• Fall Detection: Beta testing feature- Update Settings for Fall Detection


• Users: Add & Manage Guardians, School Guardians, First Responder Team


• School Schedule: Create/Edit School Schedule and Disable Voice Features

Help

*App Versions below 4.0.0

• Access Video Tutorials and a Product Help to help you get started and use key features


• Access our Private Facebook Group for Guardians


• Get guidance on how to place your Beacons (Beta Feature)


• Access our Online Help Center


• Contact Customer Care for technical help or demo


• About – See App and Device Versions

*App Version 4.0.0 and above

• Access Video Tutorials and a Product Help to help you get started and use key features


• Access our Private Facebook Group for Guardians


• Get guidance on how to place your Beacons (Beta Feature)


• Access our Online Help Center


• About – See App and Device Versions

AngelSense Store

*App Versions below 4.0.0

*App Version 4.0.0 and above

• Access the AngelSense Store for Replacement Device, Replacement Parts and Wearing Accessories

Tools Button

*App Versions below 4.0.0

• Start Runner Mode


• Show My Location


• Indoor Search (Wi-Fi)  


• Remotely Activate Alarm


• Send First Responder Alert


• Share Location With Others

*App Version 4.0.0 and above

• Start Runner Mode: The Runner Mode now starts automatically whenever you open the app – no need to start it manually. This menu option will no longer be available in the future.


• Indoor Search


• Sound Alarm on Device


• Share with First Responder


• Share Location


• Navigator

Voice Button

*App Versions below 4.0.0

• Activate 1-Way Voice to Listen In (device picks up automatically)


• Make a 2-Way Voice Call (device picks up automatically)


• Start a remote message playback on your loved one’s device with Voice Message

*App Version 4.0.0 and above

• Activate 1-Way Voice to Listen In (device picks up automatically)


• Make a 2-Way Voice Call (device picks up automatically)


• Start a remote message playback on your loved one’s device with Voice Message

Timeline

*App Versions below 4.0.0

• Map and Details of Current Location


• Detailed History of the Day’s Locations and Transits


• Exact Times and Amount of Time Spent at Each Location


• Number of Steps at Each Location


• Click for Map of Each Location and to Configure Early Warning Mode, Late Arrival/Departure Notifications and Location Playback (enable per location)


• Transit Max Speed – Click for Route Details


• Click Arrows to Scroll to Previous Days


• Click Today for Calendar to Select a Day


• Daily Summary Shows Total Steps, Maximum Speed, and Total Time in Transit


• Status Bar Shows Device Tracking Status, Battery Life, Charging Indication, GPS Signal Strength, Cellular Signal Strength

*App Version 4.0.0 and above