Help Center

Call Request (SOS)

By pressing the SOS or Call Request button on their device, your loved one can let you know that they want a call from you!

• The Guardian can set up the Call Request Settings from their app to avoid accidental or repetitive call requests.


• When either of the front buttons are pressed according to the Call Request Settings, you will receive a notification that they would like a call from you.
  
  
  
  • “Hunter is requesting a call from you.“
  
  
  
  

• You can then call the device by using 2-Way Voice  or 1-Way Voice


• Once a call has been completed, the authorized Guardians will receive a Call Confirmation notification as below.
  
  
  
  • Mobile notification: “Mom has ended a 2-Way call with Hunter” or “Mom has ended a 1-Way call with Hunter“
  
  
  • Email: “Mom has ended a 1-Way call with Hunter. Call duration was 0:20 minutes. Your remaining balance is 56:32 minutes.“
  
  
  
  

Note: To enable/disable this feature in your AngelSense app:

*In App Versions below 4.0.0, you would go to the Main Menu > Settings > Voice & Alarm > SOS Button

*In App Versions 4.0.0 and above, you would to to the Main Menu > Settings > ‘SOS Button’

**Please note:

• Enabling the SOS button will allow the Angel to stop the Alarm.


• Disabling the SOS button will prevent the Angel from stopping the Alarm. 
  
  
  
  • Watch: The Alarm will stop after 2 minutes OR when you press ‘Stop’ in your Tools Menu
  
  
  • GPS 4: The Alarm will stop based on the Alarm settings OR when you press ‘Stop’ in your Tools Menu