If you believe that your device is charged, but your app is showing "No Battery" please verify the following:
1.Blue LED light was solid when plugged in?
2.Press on front SOS/Call buttons makes the lights flash?
- If the lights do not flash: Power on the device
3.When not plugged in, are there any lights flashing on the device?
- If the light(s) flashes:
- Please make sure to take the device outdoors with the SOS/Call buttons facing up. The best thing to do is to take it with you when leaving the house.
*If you verify all of the above steps and your app is still showing "No Battery", please let us know!