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No Battery

If you believe that your device is charged, but your app is showing "No Battery" please verify the following: 
 
1.Blue LED light was solid when plugged in? 
2.Press on front SOS/Call buttons makes the lights flash?
3.When not plugged in, are there any lights flashing on the device? 

 

*If you verify all of the above steps and your app is still showing "No Battery", please let us know! 

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