What You’ll Do (The Role):

• Partner Support: Act as a trusted adviser to case workers, law enforcement, school and other organisation administrators, guiding them through the AngelSense service lifecycle.
• Operations & Billing: Manage the “nitty-gritty” – generating quotes, processing orders, activations, billing, collections and renewals, with 100% accuracy.
• Communication Hub: Direct inbound and outbound communication (phone/email) to ensure agencies and families have everything they need for funding and service.
• Quality & Reporting: Work through detailed reports to maintain a high level of care and documentation across all business accounts.

Is This Role for You? (Requirements):

• Mission-Driven Caregiver: You personally use AngelSense and are passionate about helping other families navigate the funding process.
• Operational Excellence: You are detail-obsessed, ensuring 100% accuracy in billing and documentation while following established processes.
• Professional Communicator: You have exceptional English skills and feel comfortable building relationships with professional organizations. Proficiency in Spanish or a second language is a significant plus
• Tech-Savvy & Remote-Ready: You are proficient in Google or Microsoft Workspace, with a quiet home office and high-speed internet.
• Background: Prior experience in customer service, or medical billing/coding (CPC/CPB) is not mandatory, yet is a plus
• Residency in one of the following states:
  TX, OH, WI, GA, PA, AL, NC, LA, IN, MI, FL, TN, SC, MO, NJ