Join Our Team as a Agency Support Associate

Flexible, remote work that makes a real difference.
Help empower case workers, insurance and health agencies, schools, law enforcement to provide life-saving protection for those who need it most

AngelSense Care Team

Looking for a flexible, meaningful role where
you can make a difference from home?

We are looking for dedicated AngelSense users to join our team as Agency Support Associate.
Ready to join a team that combines operational excellence with a heart
for service to support our community and make a real impact? We’d love to meet you!

APPLY NOW

What You’ll Do (The Role):

  • Partner Support: Act as a trusted adviser to case workers, law enforcement, school and other organisation administrators, guiding them through the AngelSense service lifecycle.
  • Operations & Billing: Manage the “nitty-gritty” – generating quotes, processing orders, activations, billing, collections and renewals, with 100% accuracy.
  • Communication Hub: Direct inbound and outbound communication (phone/email) to ensure agencies and families have everything they need for funding and service.
  • Quality & Reporting: Work through detailed reports to maintain a high level of care and documentation across all business accounts.

Is This Role for You? (Requirements):

  • Mission-Driven Caregiver: You personally use AngelSense and are passionate about helping other families navigate the funding process.
  • Operational Excellence: You are detail-obsessed, ensuring 100% accuracy in billing and documentation while following established processes.
  • Professional Communicator: You have exceptional English skills and feel comfortable building relationships with professional organizations. Proficiency in Spanish or a second language is a significant plus
  • Tech-Savvy & Remote-Ready: You are proficient in Google or Microsoft Workspace, with a quiet home office and high-speed internet.
  • Background: Prior experience in customer service, or medical billing/coding (CPC/CPB) is not mandatory, yet is a plus
  • Residency in one of the following states:
    TX, OH, WI, GA, PA, AL, NC, LA, IN, MI, FL, TN, SC, MO, NJ

Why Join Us?

We offer a flexible work environment with a range of benefits:

  • Impactful Community Mission: Turn your caregiver expertise into a professional opportunity to support the special needs community and the organizations that serve them.
  • Operational Purpose: Your organizational skills directly remove barriers to safety and independence. By mastering the “nitty-gritty,” you help more families get funded.
  • A Supportive Culture: Work with a 100% remote team of fellow caregivers who truly “get it” and value your unique expertise.
  • Flexible Remote Schedule: Pre-scheduled shifts, including split-shift options (available between 8am–8pm EST).
  • Comprehensive Benefits: Medical, Dental, and Vision coverage, plus Life Insurance and a 401K plan.
  • Work-Life Balance: Vacation Paid Time Off (PTO), Holidays, and Sick Leave to ensure you have time for your family.!

What It’s Like Working for AngelSense:

Hear from Jeannie, AngelSense’s Special Account Manager, about how this role has impacted her and the families she supports.

Apply to Join Our Team

Agency Support Associate

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